Return of goods:

According to the order of the Ministry of Economy of the Republic of Lithuania (No. 217 of June 29, 2011), high-quality jewelry purchased in physical retail outlets and made to order cannot be exchanged or returned.

When purchasing in the e-shop www.auksine-liute.lt , quality goods can be returned or exchanged within 14 days from the date of receipt of the goods . When returning goods, the following conditions must be met:

• The returned item must be in its original, neat packaging.
• The item must be undamaged by the Buyer, without signs of wear and with all stones/eyelets present at the time of purchase.
• The product must be unused and in good condition: labels and certificates must be intact and undamaged, and special certificate threads must not be torn.
• The returned item must be in the same condition as the item received by the Buyer.

The Seller has the right to refuse to accept the goods returned by the Buyer if the conditions for returning the goods were not met. The Seller also reserves the right to inspect the returned goods at the Lithuanian Assay Office. The inspection may take up to 14 days and in such a case the money will be refunded only after receiving a response from the Lithuanian Assay Office.